Return & Refund Policy

We want you to be completely happy with your purchase.

30-day returns

You can return unused items in their original packaging within 30 days of delivery for a full refund of the product price. This includes your statutory 14-day right to cancel.

How to return

• Email NaeemQEnterpriseslimited@gmail.com with your order number and the items you wish to return.
• We will send you return instructions.
• Pack the items securely and send them back using a trackable service.

Refunds

Refunds are issued to the original payment method within 14 days of us receiving the returned items. Standard delivery charges are refunded when you return a whole order within 14 days.

Faulty items

If an item is faulty or not as described, we will cover return postage and offer a repair, replacement or refund in line with the Consumer Rights Act 2015.

Exceptions

Opened consumables that cannot be resold for hygiene reasons (for example squishies removed from their sealed bag and used) can only be returned if faulty.

Last updated: 12 November 2026 · NAEEMQENTERPRISES LIMITED, Company No. 16873842